Refund policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return items within 30 days of delivery for a refund or exchange, subject to the following conditions:

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

 • Sale items, gift cards, and certain personal items (e.g. undergarments) are not eligible for return.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Once we receive and inspect the returned item, we will process your refund to your original payment method within 7-10 business days. To initiate a return, please contact us at admin@looch.com.au